Privacy Policy

Last Updated: January 16, 2026

Blue Dot Pools is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Privacy Policy applies to the Blue Dot Pools website (bluedotpools.co.za) and governs data collection and usage. By using the Blue Dot Pools website, you consent to the data practices described in this statement.

1. Information We Collect

Personal Information

When you request a pool quote or contact us, we may collect the following personal information:

• Name and surname
• Email address
• Phone number
• Property address (for installation/service location)
• Pool dimensions (for relining quotes)
• Any additional notes you provide

Automatically Collected Information

When you visit our website, we automatically collect:

• IP address
• Browser type and version
• Pages visited and time spent on pages
• Referring website
• Location data (for service area verification via Google Maps)

2. How We Use Your Information

Blue Dot Pools uses your personal information to:

• Generate accurate pool installation or relining quotes
• Contact you regarding your enquiry within 24-48 hours
• Schedule site visits and assessments
• Provide customer service and support
• Send project updates and quotations
• Verify service area eligibility using Google Maps API
• Improve our website and services

We will never use your information to:

• Sell or rent your data to third parties
• Send unsolicited marketing emails (spam)
• Share your information without your consent

3. Quote Request System

Location Data

Our quote request system uses Google Maps to:

• Verify your property address
• Calculate distance from our Centurion base
• Determine if you’re within our service area (100km radius)
• Calculate travel costs for accurate quotes

This location data is only used for quote generation and is stored securely with your enquiry.

Daily Quote Limits

To prevent system abuse, we limit quote requests to 100 per email address per day. Your email address is stored temporarily for this purpose only.

4. Data Storage and Security

Blue Dot Pools takes data security seriously:

• All form submissions are encrypted via SSL (https://)
• Your data is stored on secure servers in South Africa
• Access to personal data is restricted to authorized personnel only
• We retain enquiry data for 2 years for customer service purposes
• PDF quotes are password-protected and sent via secure email

5. Third-Party Services

Blue Dot Pools uses the following third-party services:

Google Maps API

Used for address verification and service area calculations. Google’s privacy policy applies: https://policies.google.com/privacy

Email Service Providers

We use secure email services to send quotes and communications. Your email address is never shared with third parties for marketing purposes.

Website Hosting

Our website is hosted on secure servers in South Africa. Hosting providers have access to server data for technical maintenance only.

6. Cookies and Tracking

Blue Dot Pools uses cookies to:

• Remember your form inputs during quote requests
• Analyze website traffic and usage patterns
• Improve website functionality and user experience

You can disable cookies in your browser settings, but this may affect website functionality.

7. Your Rights (POPIA Compliance)

Under the Protection of Personal Information Act (POPIA), you have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Object: Object to the processing of your personal information
• Withdraw consent: Withdraw consent for data processing at any time

To exercise these rights, contact us at: info@bluedotpools.co.za

8. Email Communications

When you request a quote, you will receive:

• A confirmation email with your quote details
• A PDF quote attachment
• Follow-up communications regarding your project

You can unsubscribe from marketing emails at any time by clicking “unsubscribe” or contacting us directly. Note: We will still send essential service emails related to active quotes or projects.

9. Children’s Privacy

Blue Dot Pools does not knowingly collect personal information from children under 18. Our services are intended for adult property owners. If we discover we have collected information from a minor, we will delete it immediately.

10. Data Retention

We retain your personal information for:

• Quote enquiries: 2 years from last contact
• Completed projects: 7 years (for warranty and legal purposes)
• Email communications: As required by law or until you request deletion

11. Changes to This Privacy Policy

Blue Dot Pools reserves the right to update this Privacy Policy at any time. We will notify you of significant changes by:

• Updating the “Last Updated” date at the top of this page
• Posting a notice on our homepage
• Sending an email to active customers (for material changes)

We encourage you to review this Privacy Policy periodically.

12. Contact Information

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

13. Governing Law

This Privacy Policy is governed by the laws of South Africa, including:

• Protection of Personal Information Act (POPIA), 2013
• Electronic Communications and Transactions Act (ECTA), 2002
• Consumer Protection Act (CPA), 2008

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By using the Blue Dot Pools website and requesting quotes, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.